The second-hand marketplace Members Share Anger About Sizing Modifications
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
The popular resale platform has revised its size classifications for women's and children's garments failing to inform all shoppers about the modification.
Social Media Reaction
Many shoppers and sellers have taken to social media stating that platform listings now display a modified sizing category compared to what was initially listed due to the recalibration.
The company said the updated approach better aligns with other platforms.
It has advised users to examine their items and manually change the size if necessary, which has left users frustrated.
Sizing System Modifications
Previously, the sizes had both one number and one letter, for instance S/8 or M/10.
The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.
For certain items, the sizing has been recategorised - such as a large size used to be a 12 but is now a UK 16-18.
User Stories
Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, from Glasgow, said garments she listed featuring size 14 markings were displaying on the service as measurements 20-22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Required Changes
Another shopper, from Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Service Background
The app has more than 100 million members, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: previously, the platform withdrew an update regarding delivery choices after backlash from users.
